Identification of Prospective customers, Sourcing & Sustaining customer Relationship Handling Key customers and Providing Best Service Resolving customer issues Coordinating with different departments to provide better service levels. Prepare and plan to work on day-to-day collections. Ensure day-to-day challenges for collecting old dues Identify fraud customers, track and target them to collect pending EMIs amount. Prepare contingency plan for all collection related activities Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets Ensure minimum forward flow from the buckets
